FREQUENTLY ASKED QUESTIONS

[click here for key of terms]

 

HOW DO I PAY?

 

You can pay by bank transfer or via Paypal – Paying via Paypal will incur a 3.4% + 20p transaction fee.

Please contact us for payment details.

 

DO I NEED TO PAY A DEPOSIT/BEFORE I RECEIVE THE ITEM?

 

A deposit for materials is required once a design is agreed upon. The full balance is then required once you receive your item.

 

DO YOU DELIVER?

 

Yes, the cost will depend entirely on the item being sent, and will be agreed before completion/payment.

 

TERMS

&

CONDITIONS

[click here for key of terms]

Deposit/Payment

 

By commissioning a Sign or Prop from Devon Signs & Props, you agree to pay a non-refundable material cost up front which will be discussed and agreed upon between both parties before any work commences.

 

Postage/Delivery

 

Postage or Delivery is worked out with the weight and size of the items in mind and you will be given a quote prior to booking. This quote will be as closely matched as possible to the finished product, and we will endeavor to keep the cost as low as we can, but there my be occurrences where the quoted delivery will not cover the cost. This will be discussed with you if this happens and you will be liable for the total cost of delivery.

 

Cancellation

 

Unfortunately, you may have to cancel your order for some reason. If this is the case and we have already begun working on your item, then we would keep your original material deposit due to those costs already being spent. If not, we will refund 85% of the material cost, but keep 15% for inconvenience and loss of other work in expecting to see your project through.

 

Key:

Devon Signs & Props - The company contacted to complete any work for you.

Item, Project, Product or Work - The agreed upon item that you have asked for Devon Signs & Props to make for you in return for payment.

Material(s) - Any goods deemed necessary by Devon Signs & Props to build, paint or make your Item as requested by you.

Prop(s) - Any item requested to be made by you the buyer that is not a sign.

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